Refund policy

Her Reclaim Refund & Return Policy

Effective Date: April 15, 2025
Contact: Support@herreclaim.com

Thank you for shopping with Her Reclaim. We’re committed to your satisfaction and want to be transparent about our policies. Please read this page carefully before making a purchase.

1. Supplements & Physical Products

• Unopened items may be eligible for a refund or exchange within 14 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.

• Opened products are non-refundable due to safety and product integrity regulations.

• If a product arrives damaged, email Support@herreclaim.com with your order number and photos of the damage within 7 days of delivery. We will issue a replacement or refund.

2. Subscription Orders

• Subscriptions automatically renew based on your selected billing cycle (e.g., monthly, quarterly).

• You may cancel your subscription at any time via your account dashboard before the next billing date.

• We do not offer refunds for subscription renewals once a charge has been processed. It is your responsibility to manage your subscription status before renewal.

• To avoid being charged for the next cycle, cancel at least 24 hours before the renewal date.

3. Unauthorized Charges or Disputes

• If you believe your card was charged in error, contact us at Support@herreclaim.com within 7 days of the charge. We’ll investigate and resolve any valid claims.

• Filing a chargeback without contacting us first may result in permanent account suspension.

4. How to Request a Refund

To initiate a return or refund request, email us at return@herreclaim.com with:

• Your full name and order number

• A description of the issue

• Photos (if product was damaged)

We reserve the right to refuse refunds or returns that do not meet the above criteria. This policy is subject to change at any time and will be updated on this page.